Frequently Asked Questions

Send a quick quote request or contact our team with the product, quantity and logo details. We will confirm pricing, prepare a virtual proof, make any requested artwork changes and move to production after approval.

Product icons summarise practical details such as branding options, capacities, colors, accessories and typical lead times. If a symbol is unclear, your account manager can confirm exactly what it means for your quote.

A virtual proof is a digital artwork mockup showing your logo, print position and branding method on the selected product. Production starts only after you approve the proof.

Use the password reset option in the customer centre, or contact your account manager and we will help you regain access to your order information.

Lead time depends on the product, order quantity, branding method and delivery address. Many standard orders move quickly after proof approval, and your quote will include the confirmed schedule.

We can quote delivery to US addresses and many international destinations. Share the destination city and ZIP or postal code so we can confirm the best shipping option.

Minimum quantities vary by product. Popular custom USB flash drive orders can start from 10 units, while other product lines may require a different minimum.

The finished products should match the approved virtual proof. Orders are checked before shipment, then packed to protect the branded items in transit.

Yes. Samples are available to help you compare product size, finish and feel before ordering. Some technology samples are non-functional display units.

After the order is placed, we email payment instructions. Payment is normally required before shipment unless approved credit terms have been arranged.

Custom products are made to your specification, so standard cancellation periods usually do not apply after approval. If something is wrong with the order, contact us and we will work quickly to put it right.

Contact JBOS Custom through the customer centre or your account manager. We can help with artwork, product selection, quotes, order status and delivery questions.

Vector artwork such as AI, EPS, SVG or PDF is best. High-resolution PNG or JPG files can also work for some jobs, and our team will tell you if the file needs improvement.

Depending on the product, we can use methods such as screen printing, full-color printing, engraving or debossing. Your virtual proof confirms the method and placement before production.

No. Memory quality, controller quality, casing, compatibility and speed can vary. JBOS Custom quotes reliable branded USB options suited to the order size and intended use.

Plug the drive into a USB port, open the new drive shown by your computer, then drag files onto it. Eject the drive before removing it when files are still being copied.

Capacity depends on the model and memory option. We can quote common capacities for presentations, catalogs, media kits, training files and general file transfer.

Yes. USB flash drives can store and transfer music, documents, video, images and most standard file types as long as there is enough available capacity.

Standard airport screening should not damage USB flash drives or solid-state memory. Keep any critical files backed up, as you would with any portable storage device.

Most current PCs, Macs and many Linux devices support USB mass storage automatically. Very old systems may require extra drivers or have limited compatibility.

A USB flash drive is a small portable storage device that plugs into a USB port and carries files without needing moving parts or external power.

Controller selection depends on the model and current component availability. We specify dependable parts and can advise on performance requirements for special projects.

AutoRun behavior is restricted on many modern operating systems for security reasons. We can advise on file preloading and launch options that fit your audience's devices.

Speeds vary by memory capacity, USB standard and file size. Tell us whether speed is important for your project and we will recommend the right drive option.

Use trusted drives, scan removable media with antivirus software and avoid opening unexpected files. For preloaded orders, provide clean source files before production.

These terms describe types of NAND flash memory. They differ in cost, endurance and performance, with higher-end memory generally offering stronger durability or speed.

USB 2.0 is a widely compatible USB standard that is faster than USB 1.1 and suitable for many promotional file-transfer needs.

USB 3.0 and later standards support faster transfer speeds when both the drive and computer port support the faster connection.

A power bank is a rechargeable portable battery used to charge phones, tablets and other USB-powered devices when a wall outlet is not available.

They are useful, visible and easy to carry, which makes branded power banks a practical giveaway for events, travel, onboarding and client programs.

Pricing depends on model, capacity, quantity and branding method. Request a quote and we will send current options for your campaign.

Charge the power bank first, then connect your device with a compatible cable. Indicator lights usually show the remaining battery level.

Battery performance depends on usage and storage. Keeping the power bank cool, dry and properly charged helps extend its working life.

Most models work with major USB-powered devices, including many Apple, Android, Samsung and Kindle products, when used with the correct cable.

Most models use LED indicators or a display to show remaining charge. The exact indicator style depends on the selected product.

Charge count depends on the power bank capacity and the device battery size. Higher mAh capacity usually means more available charge.

Charging time varies by capacity and input rating. Many compact models recharge in a few hours, while larger batteries take longer.

Most models enter standby automatically when they are not charging a device, but you should follow the instructions for the specific model.

Power banks are packed individually and then placed in protective outer cartons. Shipping requirements can vary because power banks contain lithium batteries.

Available safety features may include over-current protection, over-voltage protection, short-circuit protection, temperature protection and durable casing.

Bluetooth speakers and headphones can connect to compatible phones, tablets and computers. Some models may also support an auxiliary cable input.

Most Bluetooth audio products are suitable for travel, but airline and airport rules can vary. Check the carrier's latest guidance before flying.

Turn on Bluetooth on your phone or computer, power on the audio product, select the device name from the Bluetooth menu and follow the on-screen prompt.

Many Bluetooth headphones include call controls and a microphone. We can confirm call features for the model you are considering.

Some Bluetooth speakers include speakerphone support. Check the model details or ask us to recommend a speaker with that feature.

A promotional USB car charger plugs into a vehicle power socket and charges USB-powered devices while displaying your logo during daily travel.

Your device will usually show a charging icon. Some charger models also light up when power is flowing.

The vehicle normally needs to supply power through the socket, which often means the ignition must be on. The car does not need to be moving.